Dropfetti

Write to KONG. Tell them what they've meant to you.

Brands hear complaints all day. Almost nobody tells them the good stuff. Give us your story in two minutes. We turn it into a real letter, free, and show you where to send it through KONG's own channels.

Write my letter, free

Free. We write it, you send it through KONG's own channels.

To the team at KONG

Dear KONG team,

We adopted Biscuit in 2019. He was scared of almost everything for a month, except the things that came from KONG.

He turns seven next week. He's calmer now, a lot rounder, and he still runs to the door when your box shows up.

Thank you for being part of how he learned to feel at home.

Biscuit's person

An example. Yours is written from your own story, and you approve every word.
The short version
We write
your letter, free
Your time
about 2 minutes
Before you send
you approve every word
You send it
through KONG's channels
Why write at all

KONG has been part of your life for years. Has anyone ever told them?

The first night home. The walks. The face at the door every evening. Their team mostly hears about problems: late orders, broken things, long waits. Your letter is the other kind of mail.

From your pet's story to their desk
  1. 01

    Tell us the moment

    The memory, the year, who you were with. Two minutes, in your own words.

  2. 02

    We write it, you approve it

    A real letter in full sentences, with the details that make someone stop and read. Nothing goes out until you say so.

  3. 03

    You send it your way

    We don't have a verified inbox for KONG yet, so we show you where to send it through their own channels.

Not sure what to say?

Start with one of these.

  • We adopted them in…
  • The first night home…
  • Their favorite thing in the world is…
  • They have a birthday coming up…

Wedding, graduation or birthday coming up? That's the perfect reason to write. An ordinary Tuesday works too.

Write my letter, free
Writing to KONG

Does KONG respond to letters from customers?

KONG has a team that receives customer correspondence. Responses are never guaranteed anywhere, but a specific letter about a genuine milestone is far more likely to be read than a generic request.

What should I say when writing to KONG?

Lead with the actual memory: where you were, what year, who you were with. Name the milestone that's coming up. Don't ask for anything. The letters that get answered are the ones that clearly weren't written to get something.

Is there a KONG address I can write to?

We don't currently have a verified inbox for KONG. We'll still write your letter free of charge, ready for you to send through their own official channels.

Is it really free?

Yes. For brands we can't deliver to yet, we write the letter for free and you send it yourself. Nothing to pay, nothing recurring.

More in Pets
Fan mail for KONG

You've been a fan for years. Say so.

Write my letter, free

Free. We write it, you send it through KONG's own channels.