The brands you love have never heard your story.

Tell us how a brand became part of your life. We turn it into a real letter, you approve every word, and we deliver it to a person on their team.

Write my letterHow it works

Free to write and preview. $2.99 to send.

To the team at KitchenAid

Dear KitchenAid team,

My mom gave us a red stand mixer as a wedding gift in 2004. It mixed the batter for our wedding cake, then 18 years of birthday cakes for three kids.

Last month our daughter baked her own graduation cake with it. It's never needed a single repair.

We just wanted you to know.

A family that bakes a lot

An example. Yours is written from your own story.

Brands hear complaints all day. Almost nobody writes to say thank you.

That is why a specific, heartfelt letter stands out. It gets read, passed around the office, and sometimes answered.

How it works
  1. 01

    Tell us the moment

    Answer three short questions about the brand and the part it has played in your life. It takes about two minutes.

  2. 02

    Read your letter

    We write a real letter from your answers. Read it for free, change anything you like, and send it only when it sounds like you.

  3. 03

    We deliver it

    It goes to a verified contact on their team, not a contact form. If they write back, the reply comes to your dashboard and your inbox.

After you send

Follow your letter like a delivery.Read their reply the day it lands.

No black hole. Your dashboard shows the day it reaches their team, the one polite follow-up we send if they're quiet, and any reply, word for word.

  • Delivered to a verified contact on their team. If it bounces, you're refunded.
  • One follow-up on day 10, only if they haven't replied and your date is still ahead.
  • We email you the moment a reply arrives.

My letters

3 letters, 1 reply

Example dashboard

  • Chewy

    Biscuit's 10th birthday

    They wrote back
    1. Approved: doneSep 26
    2. Delivered: doneSep 26
    3. Follow-up: skippedNot needed
    4. Reply: doneSep 30
    Their reply, word for wordExample reply
    Hi Maya, thank you for telling us about Biscuit. Ten birthdays and he still goes for the box before the toy? That's our kind of dog. Your letter made the rounds on our team this morning. Happy birthday, Biscuit!
    The Chewy team

  • Trader Joe's

    New home

    Delivered
    1. Approved: done
    2. Delivered: done
    3. Follow-up: in progress
    4. Reply: not yet

    Reached their team Oct 12. If they're quiet, one polite follow-up goes out Oct 22.

  • LEGO

    Graduation

    Followed up
    1. Approved: done
    2. Delivered: done
    3. Follow-up: done
    4. Reply: in progress

    Followed up Oct 10. Any reply will show up here and in your inbox.

What could come back

Some brands write back. A few go a lot further.

  • A note from their team
  • A coupon or gift card
  • A shout-out on their socials
  • A surprise in the mail

Your letter never asks for any of it. It simply tells them, properly, what they've meant to you. That's the kind of mail people remember.

When brands went further

  • Gift card

    Sainsbury's

    A three-year-old wrote in asking why Tiger Bread wasn't called Giraffe Bread. Customer service agreed with her and enclosed a £3 gift card. Once her mum shared the reply online, the store announced it would rename the loaf.

    Source: Netimperative, 2012
  • Social shout-out

    Dunkin'

    When fans showed their love online, Dunkin's social team answered with handwritten notes and small gifts, and turned fan photos into its Instagram contests and ads.

    Source: SmartBrief, 2016
  • In the mail

    Chewy

    Chewy has mailed select customers free hand-painted portraits of their pets, more than 1,000 a week, and sends flowers when a pet dies.

    Source: Associated Press, 2021
  • A personal reply

    LEGO

    Seven-year-old Luka lost a minifigure he'd bought with his Christmas money and wrote to LEGO. Richard from Consumer Services wrote back and sent a new one, plus a bad guy for it to fight.

    Source: BroBible, 2016

Stories from news coverage, not Dropfetti results. What each brand sends is up to them.

Write my letter

Simple pricing

Writing your letter and reading it is free. You pay only when you choose to send it, and only if it actually goes out.

One letter

To the brand you choose.

$2.99

Write my letter

Up to five letters

One milestone, a separate letter for each brand.

$9.99

Write my letters

Printed keepsake

Your letter printed on card and mailed to their headquarters.

$6.99

Mail a keepsake

Not just brands.

Thank the teacher who changed things for you, or your child's teacher. Same letter, printed on a card and mailed to them for $6.99.

Thank a person

Who has been there for you?

The coffee before every exam. The mixer that made every birthday cake. Find the brand and start your letter.

ChewyNintendoTrader Joe'sLEGOTaco BellPatagoniaStanleyDisneyIn-N-Out BurgerSephoraYetiDuolingoLiquid DeathLululemonCrumblDutch BrosCostcoNikePlayStationBarbieWawaREIDelta Air LinesKitchenAidChewyNintendoTrader Joe'sLEGOTaco BellPatagoniaStanleyDisneyIn-N-Out BurgerSephoraYetiDuolingoLiquid DeathLululemonCrumblDutch BrosCostcoNikePlayStationBarbieWawaREIDelta Air LinesKitchenAid

160+ brands, and you can add your own. See them all

Rather start from scratch? Write my letter