Dropfetti

Known to write back

Write to Chewy. Tell them what they've meant to you.

Brands hear complaints all day. Almost nobody tells them the good stuff. Give us your story in two minutes. We turn it into a real letter, you approve every word, and we deliver it to a verified contact on Chewy's team.

Write my Chewy letter

$2.99 to send, and only if it goes out. No account or password needed.

To the team at Chewy

Dear Chewy team,

We adopted Biscuit in 2019. He was scared of almost everything for a month, except the things that came from Chewy.

He turns seven next week. He's calmer now, a lot rounder, and he still runs to the door when your box shows up.

Thank you for being part of how he learned to feel at home.

Biscuit's person

An example. Yours is written from your own story, and you approve every word.
The short version
Delivered to
a verified contact at Chewy
Your time
about 2 minutes
Before it sends
you approve every word
You pay
$2.99, only if it sends
Why write at all

Chewy has been part of your life for years. Has anyone ever told them?

The first night home. The walks. The face at the door every evening. Their team mostly hears about problems: late orders, broken things, long waits. Your letter is the other kind of mail.

From your pet's story to their desk
  1. 01

    Tell us the moment

    The memory, the year, who you were with. Two minutes, in your own words.

  2. 02

    We write it, you approve it

    A real letter in full sentences, with the details that make someone stop and read. Nothing goes out until you say so.

  3. 03

    It lands with Chewy's team

    Not a contact form. A verified inbox on their team. If anyone writes back, the reply comes straight to your dashboard.

Not sure what to say?

Start with one of these.

  • We adopted them in…
  • The first night home…
  • Their favorite thing in the world is…
  • They have a birthday coming up…

Wedding, graduation or birthday coming up? That's the perfect reason to write. An ordinary Tuesday works too.

Write my Chewy letter
Writing to Chewy

Does Chewy respond to letters from customers?

Chewy is one of the brands we've seen respond warmly to genuine customer stories. Teams like theirs read what comes in, and a specific, heartfelt note about a real moment lands very differently from a request for free product.

What should I say when writing to Chewy?

Lead with the actual memory: where you were, what year, who you were with. Name the milestone that's coming up. Don't ask for anything. The letters that get answered are the ones that clearly weren't written to get something.

Is there a Chewy address I can write to?

We maintain a verified route to Chewy's team and deliver your letter there directly, with any reply routed straight back to your inbox.

When am I charged?

Only when your letter is sent. $2.99 for one brand, once. If we can't deliver it, you aren't charged. There's no subscription.

After you send

Follow your letter like a delivery.Read their reply the day it lands.

No black hole. Your dashboard shows the day it reaches Chewy's team, the one polite follow-up we send if they're quiet, and any reply, word for word.

  • Delivered to a verified contact on their team. If it bounces, you're refunded.
  • One follow-up on day 10, only if they haven't replied and your date is still ahead.
  • We email you the moment a reply arrives.

My letters

3 letters, 1 reply

Example dashboard

  • LEGO

    Graduation

    They wrote back
    1. Approved: doneSep 26
    2. Delivered: doneSep 26
    3. Follow-up: skippedNot needed
    4. Reply: doneSep 30
    Their reply, word for wordExample reply
    Hi Sam, congratulations! Hearing that the fire station you built at nine is still on your shelf made our week. Good luck with everything you build next.
    The LEGO team

  • Chewy

    Your letter

    Delivered
    1. Approved: done
    2. Delivered: done
    3. Follow-up: in progress
    4. Reply: not yet

    Reached their team Oct 12. If they're quiet, one polite follow-up goes out Oct 22.

  • Patagonia

    Ten years, one jacket

    Followed up
    1. Approved: done
    2. Delivered: done
    3. Follow-up: done
    4. Reply: in progress

    Followed up Oct 10. Any reply will show up here and in your inbox.

What could come back

Some brands write back. A few go a lot further.

  • A note from their team
  • A coupon or gift card
  • A shout-out on their socials
  • A surprise in the mail

Your letter never asks for any of it. It simply tells them, properly, what they've meant to you. That's the kind of mail people remember.

When brands went further

  • Gift card

    Sainsbury's

    A three-year-old wrote in asking why Tiger Bread wasn't called Giraffe Bread. Customer service agreed with her and enclosed a £3 gift card. Once her mum shared the reply online, the store announced it would rename the loaf.

    Source: Netimperative, 2012
  • Social shout-out

    Dunkin'

    When fans showed their love online, Dunkin's social team answered with handwritten notes and small gifts, and turned fan photos into its Instagram contests and ads.

    Source: SmartBrief, 2016
  • In the mail

    Chewy

    Chewy has mailed select customers free hand-painted portraits of their pets, more than 1,000 a week, and sends flowers when a pet dies.

    Source: Associated Press, 2021
  • A personal reply

    LEGO

    Seven-year-old Luka lost a minifigure he'd bought with his Christmas money and wrote to LEGO. Richard from Consumer Services wrote back and sent a new one, plus a bad guy for it to fight.

    Source: BroBible, 2016

Stories from news coverage, not Dropfetti results. What each brand sends is up to them.

Write my Chewy letter
More in Pets
Fan mail for Chewy

You've been a fan for years. Say so.

Write my Chewy letter

$2.99 to send, and only if it goes out. No account or password needed.