Dropfetti

Write to Costco. Tell them what they've meant to you.

Brands hear complaints all day. Almost nobody tells them the good stuff. Give us your story in two minutes. We turn it into a real letter, free, and show you where to send it through Costco's own channels.

Write my letter, free

Free. We write it, you send it through Costco's own channels.

To the team at Costco

Dear Costco team,

When we bought our first house last year, Costco was there for a lot of the weekends that turned it into a home.

This month we're hosting our first holiday there, for both families. Twenty-two people in a house that used to feel empty.

Thank you for being part of how it got here.

First-time homeowners

An example. Yours is written from your own story, and you approve every word.
The short version
We write
your letter, free
Your time
about 2 minutes
Before you send
you approve every word
You send it
through Costco's channels
Why write at all

Costco has been part of your life for years. Has anyone ever told them?

The first night in a new place. The weekend projects. The house full of people. Their team mostly hears about problems: late orders, broken things, long waits. Your letter is the other kind of mail.

From your home to their desk
  1. 01

    Tell us the moment

    The memory, the year, who you were with. Two minutes, in your own words.

  2. 02

    We write it, you approve it

    A real letter in full sentences, with the details that make someone stop and read. Nothing goes out until you say so.

  3. 03

    You send it your way

    We don't have a verified inbox for Costco yet, so we show you where to send it through their own channels.

Not sure what to say?

Start with one of these.

  • When we moved in…
  • It was the first thing we got for…
  • Every weekend we…
  • It turned our place into…

Wedding, graduation or birthday coming up? That's the perfect reason to write. An ordinary Tuesday works too.

Write my letter, free
Writing to Costco

Does Costco respond to letters from customers?

Costco has a team that receives customer correspondence. Responses are never guaranteed anywhere, but a specific letter about a genuine milestone is far more likely to be read than a generic request.

What should I say when writing to Costco?

Lead with the actual memory: where you were, what year, who you were with. Name the milestone that's coming up. Don't ask for anything. The letters that get answered are the ones that clearly weren't written to get something.

Is there a Costco address I can write to?

We don't currently have a verified inbox for Costco. We'll still write your letter free of charge, ready for you to send through their own official channels.

Is it really free?

Yes. For brands we can't deliver to yet, we write the letter for free and you send it yourself. Nothing to pay, nothing recurring.

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Free. We write it, you send it through Costco's own channels.